With many states and local communities enforcing measures to reduce the impacts of COVID-19, many families are under stay at home orders or they are being encouraged to follow social distancing guidelines. At Youfit Health Clubs, we made the difficult decision to temporarily close all our locations to protect the safety of our members and team members.
While we do hope to reopen for you soon once federal, CDC, and local guidelines show it is safe enough for us to do so, we do understand that many of our members have questions regarding how to make membership changes, cancelations, or how to resolve billing concerns during these times. We put together this FAQ to help answer any questions you may have and give you the resources you need to reach us so we can happily assist you during these times.
Why did Youfit temporarily close its locations?
In accordance with the CDC social distancing guidelines of limiting groups to ten people or less, and with our communities’ best interests at heart, we had made the responsible and difficult decision to temporarily cease operations at all of our 100+ locations nationwide on March 17th, 2020.
How can I get in contact with Youfit if your locations are currently closed?
Though our locations are temporarily closed, we are still here to help you out with any questions you have regarding your membership, billing, or other concerns. You can reach us at Youfit by:
- Calling 888-Youfit-1 between 9am and 4pm, your local time, Monday through Friday and following the prompts to get in touch with a member of your local gym management team
- Sending an email to email@example.com
- Sending a direct message to our Twitter, Instagram, or Facebook profiles
- Utilizing the chat feature on our website, which is available on select weekdays
Do I have to go to my nearest Youfit to cancel or freeze my membership during the COVID temporary closure?
While our locations are closed in response to COVID-19, we are not asking members to stop by their nearest Youfit to cancel or freeze their memberships. During our temporary closure, you can freeze or cancel your membership without coming to any Youfit location. Simply contact us through any of the above methods to get assistance with how to cancel or freeze your specific membership and we’ll be happy to help you out!
Do I have to pay a fee to freeze my full monthly billing during this closure?
Our normal freeze fee is $5 under most circumstances. However, we are waiving that fee during this COVID-19 closure to be able to offer immediate and full financial relief to our members in need.
Why is my membership still being charged?
We made the decision to focus on the future of Youfit for our team and our members. While we are closed, we retained virtually all of our full time and salaried positions, at normal pay and with full benefits intact. We are all still working every day to keep Youfit strong. In addition to keeping the payroll going, we also have to cover the necessary bills that don’t stop even when we are closed to protect our community.
By keeping the Automatic Draft on for those that are able to, we are able to focus on the things we can do to ensure we have a health club for you to come back to when this is all over. We definitely understand that some of our members cannot continue to contribute during these times, and we are happy to adjust membership billing for those in need of this assistance. We ask that you please reach out so we can help you out with this.
Please note that even if we do not connect with you personally regarding your membership or inquiries during this temporary closure, we are crediting members back with any lost time as requested once we reopen.
When will Youfit reopen?
Unfortunately we just don’t know yet. We have to follow all federal, state, and local guidelines before we can safely reopen. Please rest assured that we are currently deep cleaning each and every location and developing a full social distancing operating plan so we’re ready for you once we’re able to open our doors back up.
How can I get news about Youfit’s reopening or other info about their response to COVID-19?
We will notify our members via email as well as posting updates on our social media pages and main website. We look forward to reopening for you soon!